A mining company located in northwestern Russia, has bought three LiuGong machines: two 888 and one 890 wheel loaders.

Aside from their first LiuGong machine, the 888 wheel loader, the customer also bought the wheel loaders of other brands at the same time. According to the customer, LiuGong machines performed better while other machines showed some technical problems after 20,000 hours. Additionally, not only did LiuGong machines have any serious technical problems, but it was also easier and cheaper to receive service and technical support from LiuGong specialists. This was an important factor for the customer, especially during the economic crisis. With this positive experience, the customer decided to buy their second 888 wheel loader, and after that, one 890 wheel loader. 

 “When we bought the first LiuGong wheel loader, we realized that it is a good machine. And the most important thing for us was that spare parts and components are either assembled by licensed professionals or are made by worldwide manufacturers, such as Kawasaki, Cummins, and ZF,” said Mr. Podorozhny, General Director of the company.

“The operation controls, the hydraulic systems – everything is of high quality. The reason we bought it is because we have a non-stop mining process, and we are not interested in equipment with downtime. We are not interested in buying equipment that is twice as cheap and then have to deal with the hassle of repairing breakdowns. We only stop once, for a change of operators, refueling, and scheduled maintenance service. At all other time, our machines need to work 24 hours per day.”

“Even during COVID-19 pandemic, when we needed spare parts or technical support, LiuGong dealer in our region always solved our problems very quickly.”